Policies

Senara Medical Weight Loss and Anti-Aging Center is committed to helping you Live Life Well. Our entire team of health care practitioners, coaches, and staff devote themselves to improving the lives of every guest that walks through our doors. It’s the Senara difference.

Prior to beginning your care at Senara, we ask that you read through our office policies. We look forward to working with you and helping you to achieve optimal vitality.

Medical Forms & Records

  • Anti-Aging Medicine guests must complete and submit their Medical History Form and copies of any laboratory tests and diagnostics from other medical providers to us no later than 24 hours priorto their initial scheduled appointment. If you are unable to submit this information to us within the requested time frame we will reschedule your appointment to a later date.
  • Medical Weight Loss guests may submit their Medical History Form at the time of their initial appointment. Additionally, guests seeking Medical Weight Loss care do not need to provide prior medical records, though may bring them to their initial appointment if deemed necessary.

If you have medical records that are pertinent to your initial visit or follow-up visits, you are responsible for obtaining them prior to that appointment. Your Medical Records can only be authorized for release by you. Please contact your physician or other health care provider to order these records.

All Medical Forms and Records should be submitted to us via one of the following options:

  • Fax: 309.693.3616
  • Mail: Attn: Dr Keith Kramer, 2208 W Willow Knolls Rd, Peoria, IL 61614
  • E-mail: info@experiencesenara.com
  • Drop off to the front desk staff at Senara

To access and download Senara’s new guest forms, please visit our website: SenaraMedicalWeightLossandAntiAgingCenter.com/guests/

Scheduling Appointments

Medical Weight Loss and Anti-Aging services are made by appointment only and are secured with a valid credit card. A 24 hour cancellation policy applies, and a $50 charge will be processed for missed appointments or if it cancelled less than 24 hours in advance.

  • Anti-Aging Medicine appointments for Functional Medicine or BioIdentical Hormone Replacement Therapy should be scheduled at least 2 or more weeks in advance. This will allow adequate time for you to gather your Medical Records and submit them to Dr Kramer for review with your Medical History Form. Dr Kramer will spend a considerable amount of time prior to your appointment reviewing your past laboratory and diagnostic test results in preparation for your initial visit.
  • Medical Weight Loss appointments may be scheduled at the earliest available appointment time that we have available.

Appointment Times

All appointments will begin and end on your scheduled time. Therefore, arriving late will reduce the timeframe of your service, and for extremely late arrivals may require cancellation of your service entirely. In either case, full charges for the time of your scheduled service(s) will apply.

Appointment Cancellations & Missed Appointments

Senara has a 24-hour cancellation policy for all Medical Weight Loss and Anti-Aging Medicine appointments, including Functional MedicineBioIdentical Hormone Replacement Therapy, Health Coaching, etc. Missed appointments or appointments cancelled with less than 24 hours’ notice will be charged a flat fee of $50.

Other services offered at Senara not outlined in this packet may have a different cancellation period and fee; they are subject to the policies outlined on ExperienceSenara.com.

As a courtesy, we call to confirm the appointment prior to your scheduled time; ultimately it is your responsibility to keep the scheduled appointment or reschedule.

Changing Appointments

Our staff will help you in following a treatment plan that is designed especially for you.  To succeed in gaining positive results it is imperative that we follow this plan and maintain the number of scheduled visits prescribed.  If you are unable to keep your appointment(s) on any given day please notify our office at least 24 hours prior to the scheduled appointment. If you must miss an appointment we will reschedule you for your make-up appointment within the next week, depending on service availability.

Consultations

During your first consultation, you will initially meet with Dr Kramer. You may also meet other staff physicians and personnel. We will perform a series of assessments, labs, and review and update your medical history. These findings will help us better understand your chronic health conditions and help us establish a baseline for your treatment. Nutritional supplements are often recommended and we will help you select the highest quality products.

Payment Options

Senara accepts cash, checks or credit cards (MasterCard, Visa, Discover, and American Express) for services rendered. When you schedule an initial visit, we request a credit card on file to hold the appointment for you. No charges will be applied to your credit card unless you miss or cancel an appointment without proper notice, per our cancellation policy. On the day of your scheduled appointment, all charges for consultations (medical and nutritional) as well as laboratory testing will be itemized and reviewed with you. Payment is due on the day of service.

Financing is available through Care Credit. For more information, please visit our Payment Options webpage.

Insurance Information

Senara Medical Weight Loss and Anti-Aging Center accepts a wide range of insurance plans. Some basic laboratory tests and office visits are covered by many insurance plans, and we will gladly bill your insurance for reimbursement for those services, if coverage is available. However, many services related to Medical Weight Loss and Functional Medicine treatment, including consultations, therapies, advanced laboratory diagnostics and tests, and follow-up appointments are not covered by insurance. As such, we do not bill your insurance for these services. We offer competitive pricing and payment options to serve you.

Lab Tests

  • After initial Anti-Aging Medicine and follow-up consultations, lab tests and/or diagnostic tests may be ordered.
  • Testing recommendations and cost(s) per test will be reviewed.
  • Many lab tests are performed “fasting”, which means nothing except water 8-10 hours beforehand

Some lab tests take up to 6 weeks to be finalized. We will call you to schedule a follow-up appointment to review the test results when they are available. If your follow-up appointment was not booked at the time of your initial visit, then you should contact the office to schedule a follow-up appointment.

Prescription Refills

It may take up to 72 hours to process a prescription refill. If you are in need of a prescription refill, please plan ahead to avoid a lapse in your prescriptions. Your pharmacy can fax your prescription refill request to us at 309.693.3616.

Personal Property Loss or Damage

Senara is not responsible for loss of or damage to any personal items guests may bring to our facility, including valuables. We strongly recommend leaving valuables at home, and if you do bring them, you should keep them in your possession at all times.

Other Policies

Senara is a tranquil environment. To maintain a superior experience for all guests, the spa and treatment areas are cell phone free zones. Please turn your phone to off or vibrate during your visit.

All service prices are subject to change without notice.

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